osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it’s completely free. Download http://osticket.com/editions var/www/ add DB info and write permission to config.php file
move the ostickets file to /var/www
create db info using phpmyadmin or in CUI
finally delete the setup folder then chmod 644 to ost-config.php file.
Forgot username and password
Go into your mysql database and set the password for your username to
That translates to “welcome”
Installation in Windows WAMP :
Here if we wanted to enable IMAP mailing services then go to php extenstion click tick mark to php_imap
Rename ost-configsample.ph to ost-config.php and edit with notepad++.Then we need to add db info
Here we need to add table prefix above image . eg:ost_ /tkt_ etc you can type it .
You can get the above page enter once again the details
Finally you would get this page
You have to delete the setup /install directory
Then you need to change the ost-config.php permission.
Note : We can enable mail alert for every ticket will be raised.
If you want to migrate to another system , then copy current db , ie C:\wamp\bin\mysql\mysql5.5.20\data\amitkts. Create a same db name, username and password paste the db folder. Then it will work to your new system .