OSticketing System

osticket-supsys-smosTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it’s completely free. Download http://osticket.com/editions var/www/ add DB info and write permission to config.php file

 

Install LAMP

move the ostickets file to /var/www

create db info using phpmyadmin or in CUI

finally delete the setup folder then chmod 644 to ost-config.php file.

upload

 

tkts

Forgot username and password

Go into your mysql database and set the password for your username to

40be4e59b9a2a2b5dffb918c0e86b3d7

That translates to “welcome

ostickets admin pwd reset

 

Installation in Windows WAMP :

IMAPHere if we wanted to enable IMAP mailing services then go to php extenstion click tick mark to php_imap

ost-config

Rename ost-configsample.ph   to ost-config.php and edit with notepad++.Then we need to add db info

dbinfo

Here we need to add table prefix above image  . eg:ost_ /tkt_ etc you can type it .

final

You can get the above page enter once again the details

last

Finally you would get this page

adminpage

You have to delete the setup /install directory

644 permission

Then you need to change the ost-config.php permission.

Note : We can enable mail alert for every ticket will be raised.

If you want to migrate to another system ,  then copy  current db , ie C:\wamp\bin\mysql\mysql5.5.20\data\amitkts. Create a same db name, username and password paste the db folder. Then it will work  to your new system .

 

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