GLPI is the Information Resource-Manager with an additional Administration Interface. You can use it to build up a database with an inventory for your company. It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.
Features list of GLPI
General
Multi-entities management (multi-park, multi-structure)
Multi-users management
Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509…) and multiple servers
Multilingual management (45 languages available )
Permissions and profiles system
Pagination system
Complex search module
Bookmark search system
Publishing system for public or personal reminders
Publishing system for public or personal RSS feeds
Configurability of display fields in lists
Export System in PDF, CSV, SLK (spreadsheet), PNG and SVG
Saving/restoration module of the database to the SQL format
Exportation of the database to the XML format
Configurable dropdowns
Dictionary
System of notifications on events (consumable stock, expiry of contracts and licenses), customizable and by entity
Customizable cron tasks
Updates check system
UTF8 interface
HTML 4.01 compatibility
Inventory
Import inventory’s datas from OCS Inventory NG servers with the plugin OCS Inventory NG
Import inventory’s datas from FusionInventory agents with the plugin FusionInventory
Inventory of the computers fleet with management of its components, disk space and TCO management
Inventory of the monitors with management of the connections to the computers
Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs…).
Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.
Inventory of the external devices (scanners, graphical tables…) with management of the connections to the computers – Inventory of the telephones fleet with management of connections to the computers
Inventory if the software fleet with license and expiration dates management
Assignment of the hardware by geographic area (room, floor…)
Typing models management to make the insertion of equal configurations easier
Administrative and financial Information management (purchase, guarantee and extension, damping)
Filing of the materials left the inventory
Management of the status of the hardwares
Management of the various states for the materials (in repair…) – Management of generic peripherals and monitors being able to be associated several computers
Management of external bonds towards other applications
History of the modifications on the elements of the inventory
Servicedesk ITIL
Management of the tracking requests for all the types of material of the inventory
Management of recurrent tracking requests for regular maintenance
Problems management
Change management
Project management with Gantt graphs
Tracking requests opened using web interface or email
Business rules when opening tickets (customizable by entity)
SLA with escalation (customizable by entity)
Final user
Final user front-end for intervention demand
Mail tracking of the intervention demand feature
Interventions history consultation
Possibility of adding comments at the request of intervention using web interface or email
Approval of the solution
Satisfaction survey
Technicians
Interventions demands priority management
Interventions demands templates with management of hidden, mandatory and predefined fields
Tracking of interventions demands
Link between interventions demands management
Mail tracking of interventions
Request validation
Assignment of interventions demands
Opening/Closing/Re-opening of interventions
Assignment of a real time of interventions
History of done interventions
Displaying of the interventions to do by a technician
Displaying of the history of the interventions for a given hardware
Posting of the interventions to be realized by technician
Check availability of technicians before assignment of an intervention
Posting of the history of the interventions for a given material
Management of planning of intervention
Define the solution
Statistics
Statistics reports by month, year, total in PNG, SVG or CSV.
Global
By technician or enterprise
By hardware, location or type
By user
By category
By priority
Management
Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits…) and associated contacts
Management of the contracts (loan, hiring, leasing, insurance, maintenance and service)
Management of the documents related to the elements of inventories, contracts…
Management of the types of authorized documents
Budget management
Reservation
Management of the reservations for the material in affected inventory with the park of loan
User interface (calendar) for reservation
Knowledge Database
Management of a basic system of knowledge hierarchical
Management of a public FAQ
Content management by targets
Reports
Reports generation about the devices
By device-type
By associated contract
By commercial informations
Network Reports
Technicals aspects
GLPI use the following technologies :
PHP
MySQL/MariaDB for the database
HTML for the Web pages
CSS for style sheets
XML for report generation
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Now we have to create a database for GLPI. To do so, log in to your MySQL server using command:
# mysql -u root -p
mysql> create database glpidb;
mysql> GRANT ALL ON glpidb.* TO ami@localhost IDENTIFIED BY 'ubuntu';
mysql> flush privileges;
mysql> exit Download the setup file from : http://www.glpi-project.org/spip.php?article41
# mv glpi/ /var/www/glpi
# chmod -R 777 /var/www/glpi/files/ # chmod -R 777 /var/www/glpi/config/ Installation screen shot as follows:
# rm -fr /var/www/glpi/install/install.php
# chmod 400 /var/www/glpi/config/config_db.php
TECH INFO 