Ticketing tools

Many ITIL based ticketing tools are avail in the market .These are among popular using

 

Service Now

Achieve end to end transformation for your IT services and infrastructure through a single cloud based platform. ServiceNow® IT Service Management (ITSM) lets you consolidate fragmented tools and legacy systems while automating service management processes. It’s simple to configure and fast to deploy, so you can go live quickly with confidence, while scaling to your business needs.

 

IBM SCCD Tool:

SCCD (SmartCloud Control Desk) Now IBM Control Desk

Benefits

IBM Control Desk features innovative, industry-leading functionality in many areas, including:

  • A simple, easy-to-use service catalog and self service interface
  • Tools for easily reporting problems and requesting services
  • Applications that enable IT staff to be productive and responsive in prioritizing, tracking, and resolving end-user issues
  • ITIL-aligned change, configuration, release, incident, problem, and asset management
  • Integrated service, asset, and configuration management
  • Built-in integrations with IBM and third-party applications
  • Policy-based automation of job plans, task assignments, notifications, and workflows to reduce labor costs
  • Advanced analytics tools that provide insight into your environment and help you manage change more efficiently

 

 

 BMC Remedy

People-centric user experiences help you to work smarter

  • Stunning reports and visualizations allow intuitive exploration of data
  • Native mobile apps let you use the full power of Remedy 9 anywhere
  • Embedded ITIL v3 processes, with industry best practice reports and KPIs available out-of-the-box
  • Develop your own apps with Innovation Suite, a rich portfolio of intuitive drag-and-drop designers and tools
  • Multi-Cloud Service Management provides a seamless service experience across multi-cloud environments

 

 

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